Shipping Policy
Shipping Information
At SORLÉ, every order is carefully prepared to ensure it meets our quality standards before it leaves our hands. Thank you for your patience as we prepare your order with care.
Collapsible content
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, SORLÉ is not responsible for shipping delays, lost packages, or deliver issues caused by the carrier. If your package is delayed or marked as delivered but cannot be located, please contact the shipping carrier directly. We are happy to assist you with any information needed to file a claim.
Processing Time
All orders require 3-5 business days for processing before shipment. Processing times do not include weekends or holidays.
Shipping Time
Once your order has been shipped, standard delivery typically tales 1-2 business days depending on your location and the shipping carrier.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for tracking updates to appear.
Shipping Address
Please ensure your shipping address is accurate before placing your order. SORLÉ is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided at checkout
Questions?
If you have questions regarding your order or shipping, please contact our Customer Care team st sorlebeautybar@gmail.com. We aim to respond within 1-2 business days.